Privacy Policy
Last updated: 28 February 2026
Sector Patrol (Pty) Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Sector Patrol platform and related services.
1. Information We Collect
We collect the following categories of personal information:
- Account Information: Name, email address, phone number, company or organisation name, and role.
- Patrol Data: GPS location data, patrol routes, checkpoint scans, timestamps, and patrol completion records.
- Incident Reports: Photos, descriptions, locations, and timestamps related to reported incidents.
- Device Information: Device type, operating system, app version, and unique device identifiers.
- Usage Data: How you interact with our platform, including features used, pages visited, and session duration.
- Payment Information: Billing details processed securely through our payment provider. We do not store credit card numbers directly.
2. How We Use Your Information
We process your personal information for the following purposes:
- Providing and maintaining the Sector Patrol platform and services.
- Verifying patrol completion and generating reports for authorised managers.
- Processing incident reports and facilitating response coordination.
- Communicating with you about your account, updates, and support requests.
- Improving our platform through aggregated, anonymised usage analytics.
- Complying with legal obligations and responding to lawful requests.
- Processing payments and managing subscriptions.
We process your information on the lawful basis of contractual necessity (to provide our services), legitimate interest (to improve our platform), and where required, your explicit consent.
3. Data Sharing
We do not sell your personal information. We may share your information with:
- Your Organisation: Patrol and incident data is shared with authorised managers and administrators within your organisation as part of normal platform operation.
- Service Providers: Trusted third-party providers who assist us in operating our platform (hosting, analytics, payment processing), bound by data processing agreements.
- Legal Requirements: When required by law, regulation, or valid legal process such as a court order.
- Safety: When necessary to protect the safety of our users or the public, in accordance with applicable law.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Patrol and incident data is retained in accordance with your organisation's subscription plan and applicable record-keeping requirements.
When you or your organisation close an account, we will delete or anonymise your personal information within 90 days, unless we are required to retain it for legal or regulatory purposes.
5. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access: Request confirmation of whether we hold your personal information and request access to it.
- Correction: Request that we correct or update inaccurate or incomplete personal information.
- Deletion: Request the deletion of your personal information, subject to legal retention requirements.
- Objection: Object to the processing of your personal information on reasonable grounds.
- Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been infringed.
To exercise any of these rights, please contact our Information Officer using the details provided below.
6. Cookies and Tracking
Our website and platform use cookies and similar technologies to enhance your experience, analyse usage patterns, and remember your preferences. These include:
- Essential Cookies: Required for the platform to function correctly (authentication, security).
- Analytics Cookies: Help us understand how users interact with our platform to improve the experience.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
8. Contact for Privacy Enquiries
If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer:
Sector Patrol (Pty) Ltd
Email: privacy@sectorpatrol.co.za
You may also lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.